Pixel Not Showing

Open the campaign in the Cool Popup dashboard and make sure the enable toggle is turned on. A disabled campaign won't serve any notifications.

Open the campaign and check that at least one notification has its toggle turned on. Even if the campaign is enabled, individual notifications can be disabled.

View the page source of your website and confirm the Cool Popup <script> tag is present. It should look like:

<script
  src="https://dash.coolpopup.com/pixel/YOUR_PIXEL_KEY"
  defer
></script>

Check that:

• The script URL is correct and the pixel key matches your campaign
• The tag is placed before the closing </body> tag
• There are no typos in the URL

The domain in your browser's address bar must match the domain configured in the campaign. For example, if your campaign is set to example.com, the pixel won't load on staging.example.com or different-domain.com.

Both www.example.com and example.com are treated as the same domain.

Your notification might have a trigger that hasn't fired yet. For example:

• Time delay — Wait the configured number of seconds
• Scroll — Scroll down the page
• Exit intent — Move your mouse toward the browser's close button
• Pageviews — Visit multiple pages before the notification appears
• Inactivity — Stop interacting with the page for the configured duration

If the notification is set to Once per session or Once per browser, and you've already seen it, it won't appear again. Try:

• Opening an incognito/private browser window
• Clearing your browser cookies for the site

The notification may be filtered by your device, location, browser, or language. Review the targeting settings in the notification editor.

If you've added your IP address to the exclusion list in Account → Preferences → Tracking, notifications may still appear but impressions won't be tracked. However, confirm you haven't misconfigured this.