Payments & Invoices
View your payment history, download invoices, and understand payment processors and billing details.
Payment history
Navigate to Account → Payments to see a complete record of all your transactions. Each entry shows:
| Field | Description |
|---|---|
| Plan | The plan you purchased |
| Amount | Total charged (including taxes) |
| Processor | Payment method used (Stripe, PayPal, Coinbase, etc.) |
| Type | One-time or recurring |
| Frequency | Monthly, quarterly, biannual, annual, or lifetime |
| Date | When the payment was processed |
| Invoice | Link to download a printable invoice |
Filtering payments
Use the filters to narrow your payment history by:
- Payment processor — Show only Stripe, PayPal, or other processor payments
- Type — One-time purchases vs. recurring subscriptions
- Frequency — Filter by billing cycle
You can also export your payment history as CSV or JSON.
Invoices
Click the invoice link on any payment to open a printable invoice page. The invoice includes:
- Invoice number and date
- Your billing details (name, address, tax ID)
- Cool Popup company details
- Line items with plan name, frequency, and price
- Tax breakdown (if applicable)
- Total amount and payment processor
Use the Print button to save the invoice as a PDF or send it to a printer.
Billing information
Your billing details (name, address, country, tax ID) are pulled from your account settings. To update them, go to Account → Settings → Billing tab.
If you're billed through Shopify, your payment history in Cool Popup shows Shopify-processed transactions. Detailed billing management is available in your Shopify admin under Settings → Billing.
Canceling a subscription
To cancel a recurring subscription, go to Account → Plan and click Cancel subscription. Your access continues until the current billing period ends, then your account reverts to the free plan.
Canceling does not issue a refund for the current period. Your plan features remain active until the expiration date.
Last updated 2 weeks ago
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